Administration Officer / Receptionist | Burwood East

Administration Officer / Receptionist

Posted on 16-Sep-2022
Application Close Date: 30-Sep-2022
Burwood East
Position Type:
Ongoing - Full Time
Job Reference:
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About ESTA

We are the Emergency Services Telecommunications Authority (ESTA), the statutory authority providing the critical link between the Victorian community and the State's emergency services agencies. We provide Victoria's 24-hour emergency call-taking and dispatch services, including Triple Zero, for police, fire, ambulance, and Victoria State Emergency Service. We also manage the provision of advanced, operational communications for Victoria's emergency services, supporting police, fire, ambulance and VICSES personnel in the field.

In 2020-21, ESTA received more than 2.8 million calls for all emergency, operational and non-emergency calls; on average, this is a call every 11 seconds or almost 8000 a day.


About The Role

Following unprecedented growth across ESTA, a new Building dedicated for Support Office teams is in its final stages of completion. To cater to the demand, our Operations & Support is seeking an Administration Officer/Receptionist to partner our leadership teams with a focus on improving organisational effectiveness and ultimately fostering a culture of performance and accountability.

The role is based out of Burwood East and report into the Facilities Manager

Key accountabilities of these rewarding roles include:

  • Provide accurate and timely support to the Facilities Manager, including performance of administrative and secretarial tasks. 
  • First point of contact for incoming calls and visitors to the site
  • The proven capacity to learn and adapt to different work areas in a proactive and positive manner and be effective in a busy work environment.
  • Maintain positive relationships and communications between clients, stakeholders and managers

About You

As a capable and experienced administrative professional, you will possess high level communicative skills, a problem-solving mindset and the ability to influence across all levels of business.

It anticipated you will also possess:

  • You must be able to demonstrate a reasonable level of Administration experience
  • A friendly and outgoing nature
  • Proven strong interpersonal skills and the ability to work with a wide range of stakeholders
  • A high level of initiative, able to work independently and as part of a team
  • The willingness to work in a fast-paced environment.


Our Culture

ESTA's staff are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field. Call-taking and dispatch services are delivered from three State Emergency Communications Centres (SECCs) located at Ballarat, East Burwood and Williams Landing.

Operating in an environment of increasing community expectations for seamless and transparent emergency services, ESTA pursues continuous improvement across all areas of its service delivery.

At ESTA, we value the unique backgrounds, experiences, and contributions that each person brings to our workplace, and we encourage and celebrate diversity. Our aim is to create a workforce that reflects the Victorian community in which we live.


What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

  • Generous salary level with salary packaging available
  • Great employee benefits including free on-site parking
  • Employee Recognition Program and
  • Employee Assistance Program
  • Employees discounts on accommodation, travel and entertainment


How to Apply

Please click the ‘Apply' button above which will direct you to the ESTA careers portal. From here you can submit your application which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Alternatively, for a confidential discussion, please email Binu JosephTalent & Diversity Advisor at Applications must be submitted by 11.59pm, Friday 30th September 2022.


In accordance with the Public Health Directions issued by the Chief Health Officer, ESTA must comply with employer obligations regarding mandatory COVID-19 vaccinations for authorised workers. If you are successful in gaining employment with ESTA you will be required to provide evidence of your vaccination against COVID-19.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa and the successful applicant must satisfy the National Police Records Check standard that includes finger printing.

You are ineligible to apply if you have previous Victorian Public Sector employment and received a Voluntary Redundancy Package within 3 years prior to the advertised date

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