Senior Manager Policy, Reviews and Inquiries | VIC - Multiple Locations

Senior Manager Policy, Reviews and Inquiries

Posted on 09-Aug-2022
Application Close Date: 15-Aug-2022
VIC - Multiple Locations
Strategy, Planning and Compliance
Position Type:
Ongoing - Full Time
Job Reference:
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About ESTA

The Emergency Services Telecommunications Authority (ESTA) is the statutory authority providing the critical link between the Victorian community and the State's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services, including Triple Zero, for police, fire, ambulance and Victoria State Emergency Service. ESTA also manages the provision of advanced, operational communications for Victoria's emergency services, supporting police, fire, ambulance and VICSES personnel in the field.

 About the role

Reporting to the Director Planning and Policy, the Senior Manager Policy, Review and Inquiries is responsible for informing the development of policy to support sector wide reform, the delivery of policy advice at ESTA, as well as, coordinating activities, briefings and engagement between emergency agencies, governance bodies and key stakeholders as they relate to review and inquiries and policy reform projects.

The variety and challenge in this role will come from the following duties:

  • Lead and manage the coordination and consolidation of input into reviews and inquiries, with a focus on policy analysis and advice
  • Deliver strategic advice and support to Cabinet committees, the Minister, executives, governance bodies, partner agencies and stakeholders on emerging complex or highly sensitive issues and risks and trends
  • Build and maintain relationships with key stakeholders to support a collaborative approach to policy development and implementation

A more detailed list of Duties and Responsibilities are outlined in the Position Description which is available on our careers website.


About you

To be considered for this fantastic opportunity, you will have the following:

  • A relevant tertiary qualification such as public policy, economics, communications or law
  • Previous management experience within a State Government Environment
  • Strong understanding of the Victorian Government's legal policy framework
  • Demonstrated knowledge of Victorian's emergency management arrangements
  • Proven experience and strong attention to detail with the ability to prepare accurate and detailed documents, reports and correspondence



ESTA's staff are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field. Call-taking and dispatch services are delivered from three State Emergency Communications Centres (SECCs) located at Ballarat, East Burwood and Williams Landing.

Operating in an environment of increasing community expectations for seamless and transparent emergency services, ESTA pursues continuous improvement across all areas of its service delivery.


What we can offer you

You will be provided with a competitive salary and an opportunity to support a critical service to the Victorian community.  We also offer flexible working arrangements, employee benefits/discounts and more!


How to Apply

If you are interested in applying, you should follow the directions in the “How to Apply for ESTA Positions” document and submit your application online.

Applications will close on 15 August 2022.


The fine print

The successful applicant must satisfy the National Police Records Check standard that includes finger printing.

You are not eligible to apply if you have previous Victorian Public Sector employment and received a Voluntary Redundancy Package within 3 years prior to the advertised date.

ESTA is an equal opportunity employer and offers reasonable adjustment for people with a disability on request.

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