Triple Zero Emergency Call-Takers - Ambulance & Police | Ballarat

Triple Zero Emergency Call-Takers - Ambulance & Police

Posted on 26-Nov-2020
Application Close Date: 13-Dec-2020
Operations CTD
Position Type:
Ongoing - Full Time
Job Reference:
Note clipESTA_call-taker_applicant_information_kit.pdf (PDF, 2.49MB)
Job Specification

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We are currently recruiting for Triple Zero Call-takers commencing in February 2021 at our Mt Helen Emergency Communications Centre.


Please take the time to read the information provided below, attend an upcoming Information Session and visit our ESTA Careers website to decide if this unique career opportunity is right for you.


About ESTA

ESTA is the critical link between the Victorian community and the state's emergency services agencies and it partners with the agencies to improve service delivery to the community. We provide Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manage the provision of advanced, operational communications for police, ambulance, fire services and the SES. Our vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response, and its central goal is to save lives and prevent harm through speed and accuracy in emergency operations.


About the role

Call-takers receive and process all emergency and non-emergency calls from the public and other agencies, including:

  • Answering Triple Zero calls and obtaining all the information required by following a standard sequence of procedures.
  • Verifying the event location and accurately identifying it on a mapping system.
  • Accurately entering all relevant information received into the ESTA Computer Aided Dispatch (CAD) system for use by a Dispatcher.
  • Processing updates and further information as the event or incident progresses.
  • 4 x 4 rotating roster, which includes 2 day shifts, 2 nights shifts then 4 days off.


Who we are looking for

ESTA Call-taker roles are unique and challenging and we have successful Call-takers from a wide range of occupation backgrounds, life stages and cultural backgrounds. We are seeking people who are a strong match with the following competencies:

  • You use computer software and equipment to quickly and accurately complete tasks under time pressure, while multi-tasking.
  • You type quickly and accurately.
  • You work with speed and accuracy within established procedures.
  • You consistently achieve results through effective decision-making and persistence.
  • You communicate effectively by listening, showing appropriate empathy and adapting your communication style to the situation.
  • You are composed and calm in pressure situations and tolerate stress.
  • You demonstrate the highest standards of professional conduct and support for others.
  • You learn quickly, enjoy developing your capability and embrace feedback.


Benefits & Culture

  • Belong to a connected, highly supportive and caring team, united by a common purpose in our vital role for the community.
  • Attractive pay and conditions including 5 weeks' annual leave per year.
  • Fulfil your potential and build your career in emergency communications.
  • Comprehensive initial including pre-learning before you start, 5 - 7 weeks' classroom competency-based learning and assessments before becoming independent in your role and being accredited in Certificate II in Emergency Communications.


Ready to apply

If you are ready to apply please visit our website and submit your 'pitch' and attach your resume detailing your complete work history and education, accomplishments / achievements. We receive hundreds of applications every year, so take the time to submit a 'pitch' and application relevant to the Call-taker role.


Attend an Information Session

Please join us to learn more about starting your career in emergency communications at ESTA as a Call-taker.

We will provide further insight about what it is like to be a Call-taker assisting the Victorian community in emergency situions, what the recruitment and selection process entails and what initial training is provided.


Session times:

- Wednesday 2nd December 2020 5:00pm start

- Wednesday 9th December 2020 5:00pm start


Sessions will run for about 45 minutes and you will have the opportunity to ask questions


Please register your attendande HERE. Sessions have limited capacity to allow for better engagement and time for your questions to be anserwed.


To find out more about this rewarding career opportunity please visit our website and download our Call-taker Applicant Information Kit

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