Application Specialist | Burwood East

Application Specialist

Posted on 12-Feb-2019
Application Close Date: 21-Feb-2019
Burwood East
Position Type:
Fixed Term - Full Time
Job Reference:
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About ESTA

ESTA is the critical link between the Victorian community and the state's emergency services agencies and it partners with the agencies to improve service delivery to the community. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational communications for police, ambulance, fire services and the SES. Its vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response. And its central goal is to save lives and prevent harm through speed and accuracy in emergency operations.

About the role

The Applications Specialist provides expert support for ESTA's applications by facilitation and implementing changes and providing administration, support, maintenance and upgrades. This role is responsible for administrating ESTA's applications which include those used to support ESTA's call taking, dispatch and support functions to satisfy continuity of service, recovery, security and performance needs.

The variety and challenge in this role will come from the following duties:

  • Advise on the impact and development of change within the applications systems in use by ESTA
  • Provide technical expertise for the introduction of new capability , innovation and improvements to the applications used to support ESTA's business
  • Providing advice, mentoring and support to ITS Operations staff in the resolution of incidents and problem management
  • Liaising with and working in conjunction with vendors and stakeholders for procurement and implementation
  • Assist with the processes for assessment / evaluation of application systems enhancements / replacements

About you

To be considered for this fantastic opportunity, you will have the following:

  • Experience in large scale systems and mission critical support
  • ITIL Foundations qualifications
  • Windows Microsoft platform experience and MSCE qualifications desirable
  • Ability to manage competing priorities and achieve results in a time critical work environment.

You will also have experience using the following technical platforms:

  • Configuration of Systems Monitoring - PRTG an advantage, IPSentry, Servers Alive or Solarwinds would be good.
  • Active Directory / Group Policy / DNS / DHCP
  • Windows Patching (WSUS)
  • Backup Exec experience preferred
  • PowerShell, Batch Files and / or other Scripting languages
  • Citrix beneficial
  • Trend Micro Anti-Virus experience preferred - other AV Systems considered

What we can offer you

  • A job that's challenging and exciting
  • A role that makes a vital contribution to the Victorian community through a high-performance workforce
  • Belong to a connected and highly supportive team
  • Competitive pay and benefits
  • Flexible working arrangements to work around our business needs and your lifestyle

How to Apply

Applicants should prepare a response that demonstrates alignment with the selection criteria and motivation for the role, along with their resume.

Click the 'apply' button to be taken to ESTA's online application portal.

Applications will close at midnight on Thursday 21 February 2019.


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