Triple Zero Emergency Call-Takers - Police [2020 Intake] | Williams Landing

Triple Zero Emergency Call-Takers - Police [2020 Intake]

Posted on 17-Sep-2019
Application Close Date: 31-Dec-2019
Williams Landing
Operations CTD
Position Type:
Ongoing - Full Time
Job Reference:
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Expressions of interest are being sought for Police Call-Taker positions
commencing in early 2020

About ESTA

ESTA is the critical link between the Victorian community and the state's emergency services agencies and it partners with the agencies to improve service delivery to the community. It provides Victoria's 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES and manages the provision of advanced, operational communications for police, ambulance, fire services and the SES. Its vision is to be a high-performing team trusted by the community and our partners to deliver the right emergency response, and its central goal is to save lives and prevent harm through speed and accuracy in emergency operations. 

About the role

Call-takers receive and process all emergency and non-emergency calls from the public and other agencies, including:

  • Answering Triple Zero calls and obtaining all the information required by following a standard sequence of procedures;
  • Verifying the event location and accurately identifying it on a mapping system;
  • Accurately entering all relevant information received into the ESTA Computer Aided Dispatch (CAD) system for use by a Dispatcher; and
  • Processing updates and further information as the event or incident progresses.

Who we are looking for

ESTA Call-taker roles are unique and challenging and we have successful Call-takers from a wide range of occupation backgrounds, life stages and cultural backgrounds. We are seeking people who are a strong match with the following competencies:

  • You use computer software and equipment to quickly and accurately complete tasks under time pressure (often while multi-tasking).
  • You type quickly and accurately.
  • You work with speed and accuracy within established procedures.
  • You consistently achieve results through effective decision-making and persistence.
  • You communicate effectively by listening, showing appropriate empathy and adapting your communication style to the situation.
  • You are composed and calm in pressure situations and tolerate stress.
  • You demonstrate the highest standards of professional conduct and support for others.
  • You learn quickly, enjoy developing your capability and embrace feedback.

Benefits & culture

  • Belong to a connected and highly supportive and caring team, united by a common purpose
  • Attractive pay and conditions including 5 weeks annual leave per year
  • Comprehensive initial and ongoing training

To find out more about this rewarding career opportunity, please visit our website and download a copy of the Applicant Information Kit from our People & Careers section.


  • Applicants who have applied within the past 12 months need not reapply.  
  • Expression of interest applications will be processed on a monthly basis.
  • In 2020, ESTA is opening a new state of the art emergency communication centre at Williams Landing.  We are now recruiting for Police Call-takers to be based at our current Docklands centre for approximately 3 months, with an expectation to relocate to Williams Landing mid 2020. 

ESTA is an equal opportunity employer that values diversity and offers reasonable adjustment to people with a disability on request.


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