Triple Zero Emergency Call-Takers | Docklands/Burwood East

Triple Zero Emergency Call-Takers

Posted on 02-Jul-2018
Application Close Date: 31-Aug-2018
Location:
Docklands/Burwood East
Category:
Operations CTD
Position Type:
Ongoing - Full Time
Job Reference:
ESTA/1311699D
Attachments:
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Do you have what it takes to become an emergency '000' call-taker?

  • Are you motivated to make a vital contribution to the Victorian community?
  • Do you take pride in your work performance?

 If you answered ‘yes' a career as an emergency call-taker could be right for you.


About the role:

Call-Takers receive and process triple zero ‘000' emergency calls from the Victorian community ensuring a quick response from fire, police, ambulance or SES services.  The outcome of this is lives being saved, offenders being apprehended, fires being controlled and serious incidents being managed.

We have a community first focus and our people are committed to achieving the best possible outcomes in an emergency response. Our team members are dedicated and highly skilled. We work hard with a strong performance focus as every second counts in an emergency situation. 

Our work is challenging but rewarding.   We offer comprehensive training with career pathways available in emergency communications.

Looking after ourselves is a key strength in order to help others.  We believe that individual safety, wellbeing and mental health are key drivers to high performance. 


What we are looking for:

  • Community-minded individuals with a passion for helping people
  • The ability to multi-task, demonstrate accuracy, speed, empathy and resilience in a structured, time critical environment
  • Superior communication skills to manage extreme situations in a calm and controlled manner
  • Critical thinking ability to make important quick and accurate decisions.


To find out more about this rewarding career opportunity, please download a copy of the Applicant Information Kit.


We will have Police Call-taking positions commencing in September 2018, and Ambulance Call-taking positions commencing in October 2018.


ESTA is an equal opportunity employer that values diversity and offers reasonable adjustment to people with a disability on request.

 

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